Refund policy

Refund Policy
Ready Family Planner

At Ready Family Planner, we strive to provide high-quality products and a smooth customer experience. Please review this policy carefully before making a purchase.

1. All Sales Are Final (Digital Products)

Because our products are digital, all sales are final. Once a file has been delivered or a web app has been accessed, we are unable to offer cash refunds except in the circumstances described in Sections 3 and 4 below.

Please make sure the product meets your needs before completing your purchase. If you're unsure whether a product is right for you, contact us before buying and we'll help you decide.

2. Our Satisfaction Promise — Swap or Store Credit

While we don't offer cash refunds for change of mind, we don't want you stuck with something that isn't right for you.

If a product isn't the right fit, contact us within 30 days of purchase and you may choose either:

  • A swap — exchange it for any other product of equal or lesser value in our shop, or
  • Store credit — receive the full amount you paid as credit toward anything else we sell

Terms:

  • Requests must be made within 30 days of purchase
  • Store credit is valid for 12 months from the date of issue
  • Store credit is issued as a single-use discount code and has no cash value
  • Credit cannot be transferred to another person or combined with certain promotional offers
  • One swap or credit request per order
  • If you purchased a bundle, the swap or credit applies to the bundle as a whole, not to individual items within it

To request a swap or credit, follow the steps in Section 6.

3. Refunds for Access or Download Issues

We will issue a cash refund if you are unable to access your purchase due to a technical issue we cannot resolve.

You may qualify if:

  • The file cannot be downloaded after purchase
  • A web app will not load or function on a supported device or browser
  • You did not receive your access email and we are unable to redeliver it

Important: Refund requests for access issues must be submitted within 14 days of purchase. Requests made after 14 days will not be accepted.

4. Physical Product (Printed Book) Refunds

For printed books, refunds are provided only in the following situations:

  • The book arrives with a printing defect or damage
  • The order is not delivered

All printed orders are shipped with tracking. If your book is not received within 30 days of the expected delivery date, you are eligible for a full refund.

5. Non-Refundable Situations

Cash refunds will not be issued if:

  • You change your mind after purchase (see Section 2 — you may be eligible for a swap or store credit instead)
  • The digital file has been successfully downloaded, or the web app has been successfully accessed
  • The request is made after the 14-day window for access issues
  • The issue is caused by unsupported devices, outdated browsers, or third-party software
  • You have already received a swap or store credit for the same order

6. How to Request a Refund, Swap, or Store Credit

Contact us within the required timeframe:

Email: support@readyfamilyplanner.com
Website: www.readyfamilyplanner.com

Include:

  • Your order number
  • The email address used for purchase
  • Whether you're requesting a refund, a swap, or store credit
  • A description of the issue
  • A screenshot or error message, if applicable

We respond within 2–3 business days. Approved store credit is issued within 2 business days. Approved cash refunds are processed within 5–7 business days to your original payment method.

7. Technical Support First

Before requesting anything, we recommend contacting us for support. Many issues are resolved quickly, and we're happy to help you get into your purchase.

8. European Union Customers

If you are located in the European Union, you have the right to cancel your digital purchase within 14 days, provided the product has not been downloaded or accessed.

By completing your purchase and downloading or accessing the product, you consent to immediate delivery and waive your right to cancel, in accordance with EU Directive 2011/83/EU.

This statutory right applies alongside, and is not replaced by, the Satisfaction Promise in Section 2.

Contact Us

Email: support@readyfamilyplanner.com
Website: www.readyfamilyplanner.com

Last updated: August 2026